ITIL Myanmar

ITIL Guiding Principle  Focus on Value Start Where You Are Progress Iteratively with Feedback Collaborate and Promote Visibility Thank and Work Holistically Keep It Simple and Practical Optimize and Automate

ITIL4 Management Practices (34)  The management practices can be defined as a set of organizational recourses designed for performing work or accomplishing an objective. The management practices are segregated into three parts. They are; General Management Practices (14) which are applicable across the organization for the success of business and services provided by the organization. Service Management Practices (17) which are applicable for specific services being developed, deployed, delivered and supported in an organization environment. Technical Management Practices(3) have been adapted from technology management domains for service management purposes by expanding or shifting their focus from technology solutions to IT services. References: ITIL®4 Management Practices [Top 34 Practices to Follow] (knowledgehut.com)

  KPIs and tips to avoiding micromanagement ------------------------------------------------- Setting KPIs and trying to meet them all puts additional pressure on a software development team. Micromanaging your coders may create a hostile environment, which is not conducive to team growth. The following tips may help keep you from overstepping. 1> Minimize your physical presence during the development process the development process အတွင်း သင်၏ရုပ်ပိုင်းဆိုင်ရာတည်ရှိမှုကို လျှော့ချပါ။ ငါရှိမှ ဖြစ်မယ်ဆိုတာ မျိုးကို လျော့ခိုင်းတာပါ။ 2> Manage key performance indicators instead of individual tasks အလုပ်တစ်ခုချင်းအစား အဓိကစွမ်းဆောင်ရည်အညွှန်းများကို စီမံပါ။ 3> Trust your team မိမိ အဖွဲ့ကို ယုံကြည်ပါ။ 4> Encourage your developers to make independent decisions လွတ်လပ်သောဆုံးဖြတ်ချက်များချရန် သင်၏ developer များအား အားပေးပါ။ 5> Regularly give your team members more responsibility than you are comfortable with သင်အဆင်ပြေသည်ထက် သင့်အဖွဲ့၀င်များကို ပုံမှန်တာဝန်ပေးပါ။ #youteam

 Information Security Management To protect the information needed by the organization to conduct its business. Understanding and managing risk to: Confidentiality-ယုံကြည် စိတ်ချနိုင်ရမယ်။ Integrity - ကောင်းစွာတည်ကြည် ရမယ်။ Availability- ရရှိနိုင်မှု၊ သုံးဆွဲနိုင်ရမယ်။ Authentication- စစ်ဆေးအတည်ပြုနိုင်ရမယ်။ Non-repudiation- ဖြတ်ညှပ်ကပ်လုပ်ထားခြင်း မရှိရ။ General Management Practices   o General management practices have been adopted/adapted for service management from general business management domains.  o There are 14 General Management Practices Note:  Localization- U Nyan Lin Htet ITIL4 Foundation (Jason Dion)

Continual Improvement The purpose of the continual improvement practice is to align the organization’s practices and services with changing business needs through the ongoing identification and improvement of services, service components, practices or any element involved in the efficient and effective management of products and services What is the vision? Where are we now? Where do we want to be? How do we get there? Take action Did we get there? How do we keep the momentum going? Dion Training @ udemy ITIL v4

ITIL V3 Four P’s vs ITIL V4 Four Dimensions The four P’s in the ITIL V3 framework has been changed to four dimensions in the ITIL V4 framework. ITIL V3 Four P’s People Process Product Partners ITIL V4 Four Dimensions Organizations and people Information and technology Partners and suppliers Value streams and processes ITIL V3 နှင့် V4 အပြောင်းအလဲတွေ့ ထဲက တစ်ခုကို ကူးယူဖော်ပြ လိုက်ပါသည်။

 

life cycle (v3) vs service value system (v4)  

The Service Value Chain  1. Plan 2. Improve 3. Engage 4. Design and Transition 5. Obtain/build 6. Deliver and Support 

 ITIL v3 နှင့် v4 ကွာခြားပုံ ITIL v4 ကို ၂၀၂၁ခုနှစ် ထိ သုံးစွဲနေတုန်းပါ။

 The ITIL 4 Big Picture is an interactive overview of the most important components found in the latest release of the famous IT Infrastructure Library. Source: https://valueinsights.ch/the-itil-4-big-picture/

The Service Lifecycle 1. Service Strategy 2. Service Design 3. Service Transition 4. Service Operations 5. Continual Service Improvement (CSI)  The original version of ITIL was a manual published in the 1980s to help government IT departments in the United Kingdom establish a framework for best practices . IT professionals can be accredited under four levels for ITIL v3: Foundation, Intermediate, Expert and Master. The Foundation level covers the terminology and basic concepts of ITIL as a whole, while the higher levels go into greater depth for each of ITIL's five major topics.

The change advisory board (CAB) outputs are -   Projected service outage (PSO) documentation, Approved RFCs, Meeting minutes, change schedule.

 DIKW Model is Data Information Knowledge Wisdom

 Service Level Management occurs during the Service Design phase , not during Service Transition.

 Correct list of activities in Service Asset and Configuration Management (SACM). 1. Planning, Identification, Control, status accounting, verification, and audit

 1.  Which is TRUE with regard to the service knowledge management system (SKMS)? a. SKMS and Configuration Management Systems (CMS) are the same thing. b. CMS is part of the SKMS c. CMS is controlled and documented; the SKMS is purely conceptual d. If you have a CMS, there is no need for an SKMS