DIKW Model
DIKW Model is
Data
Information
Knowledge
Wisdom
Service Transition Q&A
1. Which is TRUE with regard to the service knowledge management system (SKMS)? a. SKMS and Configuration Management Systems (CMS) are the same thing. b. CMS is part of the SKMS c. CMS is controlled and documented; the SKMS is purely conceptual d. If you have a CMS, there is no need for an SKMS
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