ITIL Myanmar

ITIL4 Management Practices (34)  The management practices can be defined as a set of organizational recourses designed for performing work or accomplishing an objective. The management practices are segregated into three parts. They are; General Management Practices (14) which are applicable across the organization for the success of business and services provided by the organization. Service Management Practices (17) which are applicable for specific services being developed, deployed, delivered and supported in an organization environment. Technical Management Practices(3) have been adapted from technology management domains for service management purposes by expanding or shifting their focus from technology solutions to IT services. References: ITIL®4 Management Practices [Top 34 Practices to Follow] (knowledgehut.com)

  KPIs and tips to avoiding micromanagement ------------------------------------------------- Setting KPIs and trying to meet them all puts additional pressure on a software development team. Micromanaging your coders may create a hostile environment, which is not conducive to team growth. The following tips may help keep you from overstepping. 1> Minimize your physical presence during the development process the development process အတွင်း သင်၏ရုပ်ပိုင်းဆိုင်ရာတည်ရှိမှုကို လျှော့ချပါ။ ငါရှိမှ ဖြစ်မယ်ဆိုတာ မျိုးကို လျော့ခိုင်းတာပါ။ 2> Manage key performance indicators instead of individual tasks အလုပ်တစ်ခုချင်းအစား အဓိကစွမ်းဆောင်ရည်အညွှန်းများကို စီမံပါ။ 3> Trust your team မိမိ အဖွဲ့ကို ယုံကြည်ပါ။ 4> Encourage your developers to make independent decisions လွတ်လပ်သောဆုံးဖြတ်ချက်များချရန် သင်၏ developer များအား အားပေးပါ။ 5> Regularly give your team members more responsibility than you are comfortable with သင်အဆင်ပြေသည်ထက် သင့်အဖွဲ့၀င်များကို ပုံမှန်တာဝန်ပေးပါ။ #youteam

ITIL V3 Four P’s vs ITIL V4 Four Dimensions The four P’s in the ITIL V3 framework has been changed to four dimensions in the ITIL V4 framework. ITIL V3 Four P’s People Process Product Partners ITIL V4 Four Dimensions Organizations and people Information and technology Partners and suppliers Value streams and processes ITIL V3 နှင့် V4 အပြောင်းအလဲတွေ့ ထဲက တစ်ခုကို ကူးယူဖော်ပြ လိုက်ပါသည်။

 

The Service Value Chain  1. Plan 2. Improve 3. Engage 4. Design and Transition 5. Obtain/build 6. Deliver and Support 

 The ITIL 4 Big Picture is an interactive overview of the most important components found in the latest release of the famous IT Infrastructure Library. Source: https://valueinsights.ch/the-itil-4-big-picture/