Service Management (ITIL v4)
ITIL V3 Four P’s vs ITIL V4 Four Dimensions
The four P’s in the ITIL V3 framework has been changed to four dimensions in the ITIL V4 framework.
ITIL V3 Four P’s
- People
- Process
- Product
- Partners
ITIL V4 Four Dimensions
- Organizations and people
- Information and technology
- Partners and suppliers
- Value streams and processes
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