ITIL v3 lifecycle

The Service Lifecycle

1. Service Strategy

2. Service Design

3. Service Transition

4. Service Operations

5. Continual Service Improvement (CSI) 




The original version of ITIL was a manual published in the 1980s to help government IT departments in the United Kingdom establish a framework for best practices.

IT professionals can be accredited under four levels for ITIL v3: Foundation, Intermediate, Expert and Master. The Foundation level covers the terminology and basic concepts of ITIL as a whole, while the higher levels go into greater depth for each of ITIL's five major topics.

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