SLM

 Service Level Management occurs during the Service Design phase, not during Service Transition.

Comments

Post a Comment

Popular posts from this blog

Service Transition Q&A

 1.  Which is TRUE with regard to the service knowledge management system (SKMS)? a. SKMS and Configuration Management Systems (CMS) are the same thing. b. CMS is part of the SKMS c. CMS is controlled and documented; the SKMS is purely conceptual d. If you have a CMS, there is no need for an SKMS
Read more

ITIL vs DevOps: What is Best for your organization?

  The key is to recognize that ITIL and DevOps are not mutually exclusive. Combing ITIL's structured process with DevOps' collaborative and agile practices can lead to improved service quality, faster feature deployment, reduced risks, and greater flexibility. Integrating both can help manage complex IT environments more efficiently and respond quickly to business chages. -Zsuzsanna Borovski Learn more at  https://itilmyanmar.blogspot.com/
Read more