The key is to recognize that ITIL and DevOps are not mutually exclusive. Combing ITIL's structured process with DevOps' collaborative and agile practices can lead to improved service quality, faster feature deployment, reduced risks, and greater flexibility. Integrating both can help manage complex IT environments more efficiently and respond quickly to business chages. -Zsuzsanna Borovski Learn more at https://itilmyanmar.blogspot.com/
KPIs and tips to avoiding micromanagement ------------------------------------------------- Setting KPIs and trying to meet them all puts additional pressure on a software development team. Micromanaging your coders may create a hostile environment, which is not conducive to team growth. The following tips may help keep you from overstepping. 1> Minimize your physical presence during the development process the development process အတွင်း သင်၏ရုပ်ပိုင်းဆိုင်ရာတည်ရှိမှုကို လျှော့ချပါ။ ငါရှိမှ ဖြစ်မယ်ဆိုတာ မျိုးကို လျော့ခိုင်းတာပါ။ 2> Manage key performance indicators instead of individual tasks အလုပ်တစ်ခုချင်းအစား အဓိကစွမ်းဆောင်ရည်အညွှန်းများကို စီမံပါ။ 3> Trust your team မိမိ အဖွဲ့ကို ယုံကြည်ပါ။ 4> Encourage your developers to make independent decisions လွတ်လပ်သောဆုံးဖြတ်ချက်များချရန် သင်၏ developer များအား အားပေးပါ။ 5> Regularly give your team members more responsibility than you are comfortable with သင်အဆင်ပြေသည်ထက် သင့်အဖွဲ့၀င်များကို ပုံမှန်တာဝန်ပေးပါ။ #youteam
ITIL4 Management Practices (34) The management practices can be defined as a set of organizational recourses designed for performing work or accomplishing an objective. The management practices are segregated into three parts. They are; General Management Practices (14) which are applicable across the organization for the success of business and services provided by the organization. Service Management Practices (17) which are applicable for specific services being developed, deployed, delivered and supported in an organization environment. Technical Management Practices(3) have been adapted from technology management domains for service management purposes by expanding or shifting their focus from technology solutions to IT services. References: ITIL®4 Management Practices [Top 34 Practices to Follow] (knowledgehut.com)
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