5 key activities in the SACM process
Correct list of activities in Service Asset and Configuration Management (SACM).
1. Planning, Identification, Control, status accounting, verification, and audit
Service Transition Q&A
1. Which is TRUE with regard to the service knowledge management system (SKMS)? a. SKMS and Configuration Management Systems (CMS) are the same thing. b. CMS is part of the SKMS c. CMS is controlled and documented; the SKMS is purely conceptual d. If you have a CMS, there is no need for an SKMS
Comments
Post a Comment