Service Value Chain
Posts
The six activities within the service value chain
The Service Value Chain 1. Plan 2. Improve 3. Engage 4. Design and Transition 5. Obtain/build 6. Deliver and Support
The ITIL 4 BIG picture
The ITIL 4 Big Picture is an interactive overview of the most important components found in the latest release of the famous IT Infrastructure Library. Source: https://valueinsights.ch/the-itil-4-big-picture/
ITIL v3 lifecycle
The Service Lifecycle 1. Service Strategy 2. Service Design 3. Service Transition 4. Service Operations 5. Continual Service Improvement (CSI) The original version of ITIL was a manual published in the 1980s to help government IT departments in the United Kingdom establish a framework for best practices . IT professionals can be accredited under four levels for ITIL v3: Foundation, Intermediate, Expert and Master. The Foundation level covers the terminology and basic concepts of ITIL as a whole, while the higher levels go into greater depth for each of ITIL's five major topics.
Change Advisory board (CAB)
The change advisory board (CAB) outputs are - Projected service outage (PSO) documentation, Approved RFCs, Meeting minutes, change schedule.